Next i searched the Microsoft knowledge base and it suggested the first BSOD error was indcative of bad sectors on the disk and suggested running "chkdsk /f/ /r" to find and flag these sectors as bad.
I ran the the full DELL diagnostics from boot but this revealed nothing, every thing passed OK. Invariably the ERROR message on the BSOD was KERNEL_DATA_INPAGE_ERROR but sometimes IRQL_NOT EQUAL_OR_LESS. That seemed to go fine with no issues.Ībout 2 weeks ago I started getting the BSOD, perhaps 2 or 3 times a day for no apparent reason, even when the PC was sitting doing nothing (apparently). Around 3 months ago I upgraded to WIndows 8.1 PRO. I have a 15th month old DELL INSPIRON ONE 2330. I will appreciate if I get any hints or what I can do to make this laptop a useful computer. System is still under warranty however there are not many things left to be changed. This behavior is quite annoying especially when my work is not saved.īSD appears when computer is turned on after hibernation or from sleep, I get quite scarey messages each time on blue screen. Only action I can do is to force shut down by keeping the power button pressed for few seconds.
I have hardly seen this problem in any of those computers.įreezing means computer is not responding to keyboard or mouse. I have other Dell laptops and Desktops as well. Laptop still crashes and freezes especially in the hour of need. Although the frequency reduced, the original problems still appear. An engineer came and changed the motherboard and the RAM. I have reported the problem to Dell troubleshooting team. From very beginning this computer is suffering from freezing and crashing problems.
You might also want to roll your computer back to a clean install of Windows using the "Reset this PC" section of Windows Settings.Hi I purchased a new Inspiron 17R few months back from Dell Online store. That may include uninstalling recently added hardware. If your computer boots normally, try to undo any recent changes you made to the computer. When the computer restarts, pick "Safe Mode with Networking" from the list of options. On the "Choose an option" page, select "Troubleshoot."ġ0. It'll enter the Windows Recovery Environment.Ħ. On the fourth power-on, let the computer stay on. Turn it on and off a total of three times.ĥ. Watch carefully, and at the first sign the computer is booting – generally, you'll see a logo on the screen – hold the power button for 10 seconds to turn it off again.Ĥ. Press the power button to turn the PC on.ģ. If there are any power lights or signs of activity, hold the power button for 10 seconds to turn it off.Ģ.
It can be tricky, so here's how to do it.ġ. If possible, start the computer in Safe Mode. If you can get to your computer's BIOS, you might also be able to get to Windows' special boot options. You can also reset the BIOS or UEFI to factory defaults and see if that solves the problem. Hard drive, disable Fast Boot, and look for any other unusual settings that might be causing startup problems. Once you're in the BIOS or UEFI, make sure the computer is set up to boot to your primary
Immediately press the boot key specific to your computer common keys include the ESC, Delete, F1, or F2. But regardless of how your PC is equipped, here's how you should be able to access the BIOS or UEFI.Ģ. You may even see instructions on the screen at startup that tell you which key to press.
You might need to check your computer's user manual to know which specific key to press to access the BIOS or UEFI. Start with the computer's BIOS (Basic Input/Output System), which, in most modern PCs, has been replaced with the far less friendly-sounding UEFI (Unified Extensible Firmware Interface). If your computer appears to do something but isn't proceeding to boot to Windows, there are several possibilities as to why.